Lusandy dolls are made of a quality silicone material called platinum silicone. Silicone is a premium non-porous material that is easy to clean, highly durable and which provides a feel comparable to human flesh. Silicone dolls are typically more expensive than their TPE counterparts due to their superior quality and longevity.

Owning a sex doll is legal in most countries but it is not allowed in Muslim countries. Our products are mainly used in the United States, Canada, Europe, Australia, New Zealand, as well as Japan and South Korea in Asia. We have been providing sex doll products to users in these countries for more than a decade. However, we would like to point out that in any case, we do not recommend owning a small, childlike sex doll. It is likely to get you in trouble!

While our dolls offer a certain level of flexibility, they do have limitations compared to real human bodies. They have movable joints that allow for various poses and positions, but they may not always have the same range of motion as a living person. Though in some cases you may be pleasantly surprised.

The sex experience with a sex doll is unique and can vary. The doll can not take the initiative to cooperate with you to do some actions, but she will always silently support you. She will never judge you.

We made the doll's chest and the inside of the vagina very soft, so that our customers can feel the most pleasant sensations. Having sex with a silicone doll is probably the closest experience to real sex that one can have.

In order for the doll to stand on its own, it is mandatory to reinforce their feet. For this we use either harder silicone material from the ankle to the tip of the toes or we implement metal bolts on the soles.

This is our next project and maybe in a year's time we will have some attempts at this.

Yes, we provide free shipping to the USA, Europe, Canada, Australia, and most other countries. However, please note that customers in Europe may need to pay import taxes and VAT (for European customers we can help for these customs duties but in this case the freight logistics time will increase by about 10 days).

Yes, you can have your parcel shipped to a local FedEx/UPS location for pick-up. Simply provide the pick-up location address during the ordering process. It’s a good idea to contact FedEx/UPS to confirm the pick-up arrangement before shipment.

Absolutely, all packages are delivered in discreet packaging without any specific signs or labels revealing the doll’s contents. If you prefer not to receive the order at your home, we can send it to a FedEx/UPS facility, allowing you to pick it up at your convenience.

The delivery time for your order can vary depending on the type of doll and your location. Typically, you can expect to receive your order within a month from the date of purchase.

However exceptions may apply and there may be delays during Chinese special holidays such as the Spring Festival or National Day.

Yes, you can track your order. When we ship doll to you, you will receive tracking number informations via email. This way you can track your order as soon as your order is dispatched.

We understand the importance of privacy. Our packaging is designed to be discreet. The package will not reveal the contents or provide any indication of its nature. From the outside it looks like a box containing a piece of furniture.

Delivery times are generally determined by the shipping carrier and their scheduling. While you may not be able to choose an exact delivery time, you can often track the progress of your package and make necessary arrangements with the shipping company.

We accept a variety of payment methods to cater to the preferences and convenience of our customers. These may include:

Credit and Debit Cards: Visa, Mastercard, American Express, Discover, and JCB.
PayPal: Pay using your PayPal balance, linked bank account, or credit/debit card associated with your PayPal account.
PayPal Pay in 4: Split your purchases into four interest-free payments through PayPal, making it easier to manage your finances.
Layaway Plan: This interest-free payment option allows you to make a down payment and pay the remaining balance in installments over a set period. Once the full payment is made, your order will be shipped.

We truly value our customers and their satisfaction. In the unlikely event that your sex doll arrives with any defects, kindly contact us within 24 hours. We will help assess the doll’s condition and offer the best possible solution. Because a sex doll is a very private product, we can not take it back to sell it to an other customer. But do not worry our first principle is customer satisfaction and we will make everything in our power to make you a happy doll owner. We maintain rigorous quality control measures to ensure that such cases are rare. To learn more about our purchase guarantee and dedication to customer service, please visit our Cancellation & Return policy. We are always here to assist you with any concerns or questions.

Yes, Lusandy doll ensures the safety of your personal information. We only collect necessary data to fulfill legal and contractual obligations to provide our services. Your information is used for order processing, communication and marketing purposes. We adhere to strict privacy policies to protect your personal data.

Yes, after placing an order you should receive an order confirmation email. If you don’t see it in your inbox, please check your spam folder. We will send order confirmations, factory pictures and tracking information to the email address you provided during the ordering process. Make sure to forward us an effective email address and to respond to our messages timely for updates on your purchase.

Yes, you can change the details of your order or cancel it. However, you must contact us as soon as possible, preferably within 24 hours of placing the order. To request changes or cancellations please email us and we will review your request and respond promptly. For more information on cancellation policies and procedures please refer to our specific guidelines.

To clean a sex doll, follow these steps:
• Remove any clothing or accessories from the doll.
• Use mild soap and warm water to clean the doll’s skin.
• Avoid using any harsh chemicals or rough sponges as these can damage the doll’s silicone material.
• Rinse the doll thoroughly with clean water. Make sure to remove all soap residue.
• Dry the doll with a soft towel, being careful not to rub the skin too hard, otherwise the skin painting will possibly get removed.
• Apply a small amount of talcum powder or cornstarch to the doll’s skin to keep it feeling soft and smooth.
• Store the doll in a cool, dry place away from direct sunlight and extreme temperatures.
• Repeat the cleaning process after each use to maintain the doll’s hygiene and prolong its lifespan.

First of all finding right sized clothes is the most important. Very often, when we excitedly put together a wardrobe for our silicone partner, we find that it can not wear most of the items we have purchased. Bear in mind that not many people have the body of a doll! You can consult our customer service staff directly about how to choose clothes. It is very important to buy mostly light colored clothes, such as white or peach, because dark clothes are prone to stain silicone. If you want your doll to wear dark clothes nevertheless, the obligatory thing to do is to soak the clothes in warm water for a few hours to remove as much dye as possible. If the colors do not fade anymore, then you can dress up your doll. If dark clothes are used, such as Manga or Gothic dresses for example, a good idea is also to make your doll wear a skin colored full bodysuit underneath.

Yes, we offer a range of clothing options specifically designed for sex dolls. You can choose from various outfits and accessories to enhance your doll’s appearance and add to the overall experience.

We plan to provide all of our dolls that have been photographed with the same outfits as in the photos. This way there is no need to worry about whether the outfits fit the doll's body or not.

It is recommended to store your doll in a cool and dry place away from direct sunlight. Avoid placing heavy objects on top of the doll or folding it in positions that may cause damage. Also never leave you doll in the same position for to long, especially in seated positions. It is always good to make her return to her factory posture as much as possible.

We also provide storage options such as storage cases or bags to help protect the doll when not in use.

One of our latest improvements to the hand skeleton is an anti finger-puncture tip. This is a paid optional feature. In the event of any damage to the doll, it is important to contact our customer support immediately for guidance. They can provide instructions on how to repair or address the issue appropriately.